Privacy policy
Privacy Policy
At Fengshengnongye, we care about your comfort—not just in our cotton-linen clothes, but in how we handle your personal information. This policy is here to let you know exactly what data we collect, why we collect it, and how we keep it safe. We promise to be clear, honest, and respectful—just like the clothes we make.
What Information Do We Collect?
We only gather what we need to make your shopping experience smooth (and nothing more). Here’s what that might include:
- Info you share directly: When you place an order, create an account, or email us, you might share details like your name, email address, shipping address, phone number, and payment information. This helps us send your linen dresses to the right place and keep you updated on your order.
- Info we collect automatically: When you browse our site, our system might pick up small bits of data, like your IP address, the browser you’re using, or which pages you look at (e.g., “you spent 2 minutes checking out the sage green linen blouse”—we get it, it’s a good color). We use tools like basic analytics to see what’s working (so we can make more of what you love) but this data is usually anonymous—we won’t know it’s you unless you tell us.
- Info from third parties: If you pay with a credit card or use a shipping service, those companies might share basic order details with us (like “payment went through” or “package was delivered”). We don’t get more than we need to process your order, though—your full payment info stays with the secure payment providers.
Why Do We Use Your Information?
We only use your data for things that make your experience with Fengshengnongye better. That includes:
- Processing orders: To ship your clothes, confirm delivery, and handle returns or exchanges (remember that linen skirt you wanted to swap for a smaller size? This is how we make that happen).
- Keeping you in the loop: Sending order confirmations, shipping updates, or replies to your emails. If you opt in, we might also send a friendly note now and then about new arrivals (like a limited-edition linen dress in your favorite shade) or small discounts—but we’ll never spam you.
- Improving our site and clothes: Using anonymous browsing data to see which pages are easy to use (and which need a tweak) or noticing that lots of you love our cropped linen tops—so we might make more styles.
- Staying safe: To spot and stop any suspicious activity (like someone trying to use a stolen credit card) and keep our site secure for everyone.
How Do We Keep Your Information Safe?
We treat your data like we treat our best linen—with extra care. We use secure tools (like encryption) to protect your info when it’s being sent to us or stored. Our team only has access to the data they need to do their jobs (e.g., the person packing orders might see your shipping address, but not your credit card number). We also work with trusted third parties (like payment processors and shipping companies) who have to follow strict security rules, too.
Of course, no system is 100% perfect, but we’re always keeping an eye out for ways to make things safer. If there’s ever a problem that affects your info, we’ll let you know right away and help fix it.
Who Do We Share Your Information With?
We don’t sell your info to anyone—period. The only people who might see your data are:
- Our team: Only the people who need it to do their jobs (like processing orders or answering your emails).
- Trusted partners: Companies that help us run things, like payment processors (e.g., Stripe), shipping carriers (e.g., USPS), or email services (to send you order updates). These partners can only use your info to help us, not for their own purposes.
- Legal reasons: If we have to, by law—like if a court asks for info, or to protect our rights or keep people safe. But this is rare, and we’ll only share what’s absolutely necessary.
Your Choices & Rights
You’re in control of your info. Here’s what you can do:
- Access or update your info: If you have an account, you can log in to see or change your name, address, or email. If you need help, email us at
Fengshengnongye@hotmail.com—we’ll fix it for you.